Shipping policy
Processing Your Order
Right after your payment clears, we move your order into the packing queue. It normally takes 1–3 business days to get your parcel ready. Weekends and public holidays are not included. During sales events, extra volume can add a day or two, and we will email you if that happens.
Delivery Options
Every order leaves from our United Kingdom warehouse.
- Express — £9.50 for any order below £50.00. Expect delivery within 2–17 business days after dispatch.
- Standard — free of charge on all orders of £50.00 and above. Expect delivery within 3–25 business days after dispatch.
These are estimated timeframes, not fixed guarantees. Customs checks, rural delivery routes, weather and carrier backlogs can all add days to the journey.
Tracking Your Parcel
The moment your order is handed to the carrier, we send you an email with a tracking number. It usually takes up to 48 hours before the first scan shows up in the carrier's system.
Getting the Right Address
Please read through your shipping address one more time before you pay. Once a parcel is on its way, we cannot change where it goes. If a package gets lost or returned because the address was wrong, incomplete or out of date, that falls to the customer.
Customs and Import Charges
Cross-border orders may be asked for import duties, taxes or clearance fees when they reach the destination country. Those are paid by the buyer and are not built into our prices or shipping fees.
If Something Goes Wrong
Damaged on arrival? Send us clear photos of the box and the items within 48 hours of delivery. Tracking says delivered but nothing showed up? Reach out within 21 days of dispatch and we will look into it.